A great freight broker is one of the best business assets. They will care for your cargo like their own and find carriers for your loads even when capacity tightens. A great freight broker understands your needs, communicates in a style compatible with your business, and is well-connected to the highest quality carriers in the lanes you need to run. But how do you find a great freight broker? In this guide, we explain how to find a freight broker and provide you with our tips and tricks.
1. Check with FMCSA
The Federal Motor and Carrier Safety Administration (FMCSA) keeps a database of all brokers. It is best practice to look up a broker’s information and verify that they are appropriately licensed. This will limit the possibility of working with a fraudulent person pretending to be a broker. To verify licensure, visit the FMCSA Licensing and Insurance Public site, choose “carrier search” from the dropdown menu, and follow the instructions on the page.
2. Ensure the Broker Maintains Documentation and Insurance
Choosing a broker who carries the proper credentials and conducts business responsibly is paramount to the success of your business. When vetting brokers, request their insurance information and call the provider to verify the policy. Regarding documentation, talk with prospective brokers about their practices, ensure they abide by the legal standards, and keep documents for at least three years.
3. Consider the Experience of the Freight Broker
When vetting freight brokers, learning about their history and experience in the profession is important. Knowing the freight broker will provide insight into their specialties, styles, and interests. Consider asking the following questions:
- What is the experience of the freight broker?
- How long have they been a freight broker?
- What did they do before they were a freight broker?
- If they have specialties, what are they, and how long have they had this particular focus?
4. Consider Value over a Deal
Choosing the freight broker who offers the lowest prices may be tempting, but that is not necessarily the best option. Cutting costs is always desirable, provided it can be done without cutting corners. The best practice is to find a freight broker who can negotiate the best deals for you without sacrificing the quality of services. This may mean paying a bit more upfront, but the tradeoff is substantially less risk and fewer headaches in the long run.
5. Word of Mouth
Another way to find a great freight broker is by word of mouth. Ask your business contacts who they trust and look into their recommendations. If the freight brokers they prefer do not have the capacity or specialization to meet your business needs, consider asking the broker for a recommendation. It is best practice to still go through the vetting process recommended in this guide, but having a recommendation can give you a jump start.
6. Check the Reputation
If you find a freight broker you like, it is a good idea to check to ensure their reputation aligns with your impression. Ask who their shipping clients are and reach out to learn about their experiences. Read reviews online. Take note of any questions or concerns that arise and consider discussing them with the prospective broker.
7. Prioritize Convenience and Flexibility
A great freight broker simplifies your complex shipping challenges, is a pleasure to work with, and helps improve your bottom line. When considering prospective freight brokers, choose the broker who will make your life easier. Learn about their experience and approach. Make sure they are experienced in your business niche and communicate in ways that are compatible with your business. Look for a broker who is flexible, creative, and competent.
8. Partner with First Star Logistics
Finding a great freight broker can take a substantial amount of time and effort, mainly if you try to
navigate the vetting process independently while managing your business. Thankfully, there is an easier option.
A failsafe way to find the best freight broker is to partner with an experienced company. Here at First Star Logistics, we are a global freight brokerage with over 60 years of experience. Our core business is arranging and securing space for freight transport between states and countries using common carriers such as trucks, railroads, and ocean liners. Our shipping clients benefit from a comprehensive North American network and global reach, along with time and cost-saving technology that delivers consistent results. To find the best freight broker, contact First Star Logistics today!